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Subscriptions FAQ

Emma's Yarn Crazy Beautiful Colour Club

What am I signing up to?

By subscribing to the Emma's Yarn Crazy Beautiful Colour Club, you are purchasing an exclusive colourway in your chosen yarn base on a monthly basis.

Will I be charged automatically?

Yes, after the initial subscription, your chosen payment method will be charged automatically on the 1st of each subsequent month. 

What if I don't pay?

If for any reason your payment fails, we will contact you via email, telephone, SMS or a combination of these contact methods. If payment is not received by the 14th of the month, we reserve the right to cancel your subscription.

Can I add anything to my order to combine shipping charges?

You can add any product to your order by letting us know before you pay your invoice. Please get in touch using live chat, email or phone.  

How long am I tied in for?

After the first month, you are required to give one month's notice to cancel.

How do I cancel my subscription?

You can cancel your subscription by clicking on the link in the email reminder.

Can I change my yarn base?

Although we ask you to refrain from changing your yarn base too often, you may do so by getting in touch with us via live chat, email or phone.

Can I change my delivery address?

You can change your delivery address by getting in touch with us by live chat, email or phone.

When do you ship the item?

We aim to ship all subscription orders on or shortly after the 1st of the month, as long as we have received your payment. We generally hold enough stock to service all of our subscribers. However, from time to time there may be a short delay whilst we await more stock from the USA. This is rare and only usually effects new subscribers.

How 'exclusive' is this colourway?

The exclusive colourway that you are purchasing is previously unreleased and has never been seen before in the UK. From time to time, the exclusive skein may be sold as part of a project kit. Any surplus skeins will only go on general release on our website after approximately 1 month.

Click here to go back to the Crazy Beautiful Colour Club page.