Subscriptions FAQ
Looking for the new Market Town Yarns Colour Club?
The Colour Club now lives on the Market Town Yarns website. Please visit the new Colour Club FAQ for current membership options and information.
Information for existing Yarn Worx subscribers
The information below applies to customers who already have a Market Town Yarns monthly subscription through the Yarn Worx website. Your existing subscription will continue as normal.
What am I subscribed to?
Your subscription includes an exclusive hand-dyed colourway in your chosen Market Town Yarns yarn base, delivered monthly.
Will I be charged automatically?
Yes. Your chosen payment method will be charged automatically on the 15th day of each month.
What happens if my payment fails?
If your payment fails, we will contact you by email, telephone, SMS or a combination of these methods. If payment is not received within two weeks, we reserve the right to cancel your subscription.
Can I add other items to my subscription delivery?
We use a large-letter box to keep postage costs as low as possible. Adding other items may incur an additional delivery charge if a larger parcel is required.
How long am I tied in for?
After receiving your second yarn subscription delivery, you may cancel at any time.
How do I cancel my subscription?
You can cancel using the subscription-management link in your email. Alternatively, please contact us and we will help you.
Can I change my yarn base?
Yes. Please contact us by email or telephone if you would like to change your yarn base. We ask that subscribers avoid changing their base too frequently where possible.
Can I change my delivery address?
Yes. Please contact us by email or telephone before your next payment date if you need to change your delivery address.
When will my yarn be sent?
We aim to send subscription orders on or shortly after the 15th of each month, provided payment has been received. Occasionally, there may be a short delay while we restock a particular yarn base, but this is rare.
How exclusive is the colourway?
Each subscription colourway is previously unreleased. Occasionally, it may later be used as part of a project kit. Any surplus skeins will only be placed on general sale after club subscribers have received their yarn.
Can I return the yarn if I don’t like the colour?
No. Subscription colourways are dyed to order especially for you, so they cannot be returned simply because the colour is not to your taste. The nature of the subscription means that each delivery is a surprise and will include a wide variety of colours over time.
